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FAQ

  • How do I buy a Man&Del product?

    On the site www.manandel.com you will have to register by entering all your data and then proceed to the choice of the product you want to buy. By clicking on the “order now” button you will place the product in the shopping cart. By clicking on the “confirm” button you will have to enter your credit card details, accept the sales conditions and privacy policy and click on the “place order” button. From that moment on, the order is valid and the contract concluded, with the obligation for you to pay the price of the chosen product.

  • If a product is no longer available, can I pre-order it?

    If a product is finished or no longer available, it cannot be purchased or pre-ordered. You can purchase that product when it becomes available on the website www.manandel.com

  • Does the selling price include all expenses?

    The sales price includes VAT and any other tax. Before the final sending of the purchase order, a summary page will indicate not only the selling price of the chosen product, but also the amount of shipping costs. The final amount you pay will therefore include shipping costs.

  • Which payment methods are accepted?

    Man&Del products can be purchased by credit card and bank transfer.

  • What are the times of receipt of the purchased product?

    It depends on the courier that makes the delivery. In any case, the email summary of the order that you will receive once you have made the purchase will indicate an estimated delivery time and you will find the details of your shipment to track the delivery on the website of the courier in charge.

  • Can I have the package delivered to a different address than the one of the registration?

    In the summary page of the order you can indicate a different shipping address than that indicated during registration on the website.

  • Does Man&Del ship all over the world?

    No. Shipments are only to EU countries.

  • How can I get a confirmation of my order?

    When you purchase the product, you will receive an email summary and order confirmation that will also indicate the shipping code and how to track your shipment online.

  • Can I change my mind and return the product?

    Yes. Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract within 14 days of receipt of the product purchased, using the form available here. From that moment on you will have 30 days to return the product and you will be refunded the amount paid.
    You will not be able to return the product if it has been customized according to your requests.

  • How much does it cost to return the product?

    You are responsible for returning the product. You will then have to bear the costs of returning the product to Man&Del.

  • How does the refund take place?

    Any refund will be credited to your credit card used for the purchase, in a timely manner and, in the event of exercising the right of withdrawal, as governed by the Consumer Code, no later than 14 days from the date on which Man&Del became aware of the withdrawal.

  • What do I do if a product is defective?

    If the goods have reached your address in the intact packaging and are nonetheless damaged or defective, you may alternatively request: repair, replacement, a reduction in price or termination of the contract unless the request is excessively onerous for Man&Del pursuant to art. 130, par. 4 of the Consumer Code.
    You must send your request in writing by registered letter with return receipt and you will receive a reply within the next 7 days. In case of repair or replacement, you must return the product to Man&Del at your own expense.
    For further information see art. 11) of the General Conditions of Contract at www.manandel.com/terms-and-conditions